The Criteria We Look For
To make our online casino reviews genuinely useful, we focus on fundamentals: licensing and safety, fair games (RNG/RTP), transparent bonuses, reliable payments, and payout speed. Strong mobile UX, effective support, and responsible gambling tools are essential. Flashy lobbies never outweigh slow cashouts or confusing terms.
Trustworthiness, Integrity, and Reliability
If an operator isn’t reliable, nothing else matters. We review ownership, licence history, public complaints, and how the casino resolves player issues—including large, verified wins.
Your money and time deserve predictable, verifiable processes. Any sign of unfair practices results in a lower score or removal from our lists.
When assessing trust, we consider:
- Company history and ownership
- Industry reputation and track record
- Payout practices under pressure
- Complaint handling and ADR outcomes
- Licensing and regulatory oversight
- Independent audits (RNG/RTP)
- undefined
Safety and Security
Security must protect both funds and personal data. We look for modern encryption, segregated funds where applicable, and strict access controls.
Casinos should never sell your data. We expect privacy policies to be clear and aligned with recognised standards.
Strong security reduces risk while you focus on games, not on whether your details are exposed.
We also check for regular patching, provider-level integrity checks, and transparent incident communication if issues arise.
Payout Speed and Options
Winning is only meaningful when withdrawals arrive quickly and as promised. Early online casinos were slow; today’s better brands process cashouts promptly.
We verify stated timelines against real user reports. If a site advertises instant withdrawals but regularly takes weeks, that’s a problem.
Top marks go to casinos with clear limits, realistic KYC, and consistent, fast payouts.
Deposit Options
Getting started should be simple. We favour casinos with cards, bank transfer, PayPal where supported, and crypto options—plus transparent fees and limits.
Game Options and Quality
A great cashier is pointless if the lobby is thin. We look for a balanced catalogue: pokies and slots (including Megaways), blackjack, roulette, and live casino rooms.
Quality matters: modern graphics, stable performance, and fair RTP. If a lobby feels dated or laggy, the score drops.
We also consider provider diversity and whether games are independently tested for fairness.
Clear labelling of volatility, RTP, and limits helps players choose suitable games.
User Interface and Overall User Experience
Navigation should be intuitive: find games quickly, view rules, and manage limits without friction.
We penalise cluttered menus, slow search, or unclear bonus pages that create avoidable mistakes.
Playing online should be smooth and relaxing. Consistent performance on mobile and desktop is essential.
Level of Customer Service and Options
Good support solves problems. We prefer 24/7 live chat and email, with knowledgeable agents and documented turnaround times.
Phone support is a plus when it actually resolves issues—not just acts as a handoff to chat.
We test response quality with real questions on banking, bonuses, and KYC.
Transparent escalation paths and helpful FAQs contribute to higher scores.
Bonuses, Promotions, and VIP Programs
Bonuses should help, not confuse. We prioritise clear welcome bonus rules, sensible wagering, and realistic timeframes.
Value depends on transparency: free spins and match offers mean little if capped heavily or restricted to a few titles.
When comparing similar casinos, bonus structure can be the tiebreaker—but never at the expense of safety or payout reliability.